West Springfield MA Fitness Equipment Store & Showroom

Craig Kitovich

W. Springfield Showroom Manager

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West Springfield, MA Fitness Equipment Store Reviews

Barb Mackenzie R.
1 year ago
My visit to the showroom was 2 days before shoulder replacement surgery. I wanted. Particular recumbent bike. The personnel was wonderful. Explained the choices clearly and it made my choice very easy. I will be a repeat customer. Thank you. Barb. 7/1/25
Response from the owner:Thanks for the kind words Barb. I'm glad we could help find the right piece of equipment for you! Craig
Melinda L.
4 years ago
Great customer service! Knowledgeable! Can't wait to get my new treadmill delivered! Will definitely be back for more equipment! Great prices!
Response from the owner:Thank you Melinda! Keep up the good work!
ann marie W.
4 years ago
We've purchased a few pieces of equipment from Total Fitness, and their customer service has been great. Our most recent purchase was a treadmill, and I'd highly recommend having their knowledgeable staff deliver it and put it together. They were fast and friendly. Thank you.
Photo from customer review
Response from the owner:Thank you Ann Marie! We appreciate your business over the years! Craig
Theresa L.
5 years ago
Excellent customer service. Craig is knowledgeable about the products and prices are reasonable. Glad I went local instead of shopping at a big box store.
Lisa G.
6 years ago
Laurie H.
8 years ago
My husband & I recently purchased a treadmill from Total Fitness. We worked with Craig who asked a number of probing questions to help determine what treadmill would best suit our needs. He was patient, knowledgeable, and accommodating. He followed up to ensure that delivery went well, and to see if I had any questions. Should questions, or problems arise, I have every confidence that they will be available, and assist me with whatever I need. This provides me great comfort. Total Fitness works closely with Fitness Solutions, a delivery & repair company of fittness equipment. For an additional fee, Fittness Solutions will deliver your equipment to the room of choice, & assemble it. What a relief to know that the people delivering your fittness equipment KNOW HOW to assemble it. My experience from start to finish was not only stress free, but enjoyable as well.
Response from the owner:Thank you Laurie for the kind words! We appreciate your business and hope you enjoy your treadmill. Craig
Joe A.
8 years ago
joseph B.
8 years ago
Great place and Craig very knowledgeable and helpful. I'm always a bit worried about getting sold on something without value for money. We were looking at rowing machines and ended up getting a Water Rower. Store has great layout and selection including home and commercial equipment. Craig is kind and straightforward. He knows the equipment well and provided excellent insight without pushing anything.
Response from the owner:Thanks for the kind words Joe! We appreciate your business. Craig
William L G.
8 years ago
Great store. "Chuck" was very helpful. Highly recommended!
McKinzie K.
9 years ago
Helpful staff and a great selection of products. Highly recommend this place!!
George P.
9 years ago
Great service and great prices. Whenever I need equipment, this is where I go. Helpful knowledgeable staff are always on hand to help out and give advice. Highly recommended!
E. W.
9 years ago
Awesome store, awesome assortment of products and excellent service.
Michael O.
13 years ago
Ive purchased a few pieces of equipment for my home gym, a kettle bell and a suspension training system. These guys a knowledgeable, professional and friendly. They are my goto people when Im ready to add a new toy to my gym.