West Springfield MA Fitness Equipment Store & Showroom

Craig Kitovich

W. Springfield Showroom Manager

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West Springfield, MA Fitness Equipment Store Reviews

Total Fitness Equipment
Excellent
4.4
Based on 15 reviews
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Melinda L
Great customer service! Knowledgeable! Can't wait to get my new treadmill delivered! Will definitely be back for more equipment! Great prices!
Response from the owner: Thank you Melinda! Keep up the good work!
ann marie W.
We've purchased a few pieces of equipment from Total Fitness, and their customer service has been great.Our most recent purchase was a treadmill, and I'd highly recommend having their knowledgeable staff deliver it and put it together.They were fast and friendly.Thank you.
Response from the owner: Thank you Ann Marie!We appreciate your business over the years!Craig
Theresa L.
Excellent customer service. Craig is knowledgeable about the products and prices are reasonable. Glad I went local instead of shopping at a big box store.
Lisa G
Laurie H.
My husband & I recently purchased a treadmill from Total Fitness. We worked with Craig who asked a number of probing questions to help determine what treadmill would best suit our needs. He was patient, knowledgeable, and accommodating. He followed up to ensure that delivery went well, and to see if I had any questions. Should questions, or problems arise, I have every confidence that they will be available, and assist me with whatever I need.This provides me great comfort.Total Fitness works closely with Fitness Solutions,a delivery & repair company of fittness equipment.For an additional fee, Fittness Solutions will deliver your equipment to the room of choice, & assemble it. What a relief to know that the people delivering your fittness equipment KNOW HOW to assemble it.My experience from start to finish was not only stress free, but enjoyable as well.
Response from the owner: Thank you Laurie for the kind words! We appreciate your business and hope you enjoy your treadmill.Craig
Joe A.
joseph B.
Great place and Craig very knowledgeable and helpful.I'm always a bit worried about getting sold on something without value for money. We were looking at rowing machines and ended up getting a Water Rower.Store has great layout and selection including home and commercial equipment. Craig is kind and straightforward. He knows the equipment well and provided excellent insight without pushing anything.
Response from the owner: Thanks for the kind words Joe! We appreciate your business.Craig
Lee G.
Great store. "Chuck" was very helpful. Highly recommended!
McKinzie K.
Helpful staff and a great selection of products. Highly recommend this place!!
George P.
Great service and great prices. Whenever I need equipment, this is where I go. Helpful knowledgeable staff are always on hand to help out and give advice. Highly recommended!
E. W
Awesome store, awesome assortment of products and excellent service.
Michael “Moberther” O.
Ive purchased a few pieces of equipment for my home gym, a kettle bell and a suspension training system. These guys a knowledgeable, professional and friendly. They are my goto people when Im ready to add a new toy to my gym.
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