Customer Service Is Our Number One Priority
See what some of our customers have said about their experience with Total Fitness Equipment and the teams at our local stores.
We’re very proud of the dedication of our staff, managers, and installation experts. We make it our mission to deliver superior service at every step. When you come into a local fitness store in Connecticut, Massachusetts, New Hampshire, or Vermont, you’ll find everything you need to get started.
Quote 1I just wanted to drop you a quick note to thank you for your professionalism in handling the repair of my Precor 8.7 sp. You went above and beyond the written limits of the warranty as did Precor and I think this is very important for your long term success in the market place in which you operate. I will, without hesitation, refer potential customers your way should the opportunity arise. If you have a chance please extend my thanks to Precor.
Quote 2I would like to take this opportunity to thank Jon Valles and the entire Total Fitness organization. Recently I purchased a Pacific Fitness Catalina System from Total Fitness for use as a home gym. I found the experience to be one of complete customer satisfaction from the point of sale, to the installation, and yes, even a follow up thank you note. In today’s business world such treatment rarely exhibited in a total package Thank you for making my buying experience one to remember, and customer satisfaction is something I recognize and appreciate.
Quote 3With the opening of the Jacobs Fitness Center and all the problems that come with this type of project, I don’t know what I would have done without your help. From picking out the equipment, helping arrange the gym, an impossible time schedule, and my budget, how could anyone ask for more? Well Jon you know me, I always come up with the impossible. When I called last week and asked it you could get me nine more exercise mats, I bet you thought you would get more than two days notice for delivery. But like always I didn’t realize I needed them for our aerobic class until I met with instructor two days before it was to take place. Jon, you not only ordered my mats for delivery on Thursday, but you let me borrow some until mine arrived. You and your staff have pulled me out of many a jam and I can always count on excellent service. Thanks for your help in getting the Jacobs Fitness Center to become a reality and I know we will be doing lots more business.”
Quote 4Thank you for the refund. Many people do not realize that the caliber of a business organization is shown not just in how it acts when it sells you a product but in how it responds to problems. Total Fitness Systems has shown that it is a high caliber organization. Your response was prompt and courteous, thank you very much.
Quote 5I just wanted to write you a note and tell you what a pleasure it was doing business with you and Total Fitness Systems. Your guidance helped me select a terrific system for a home gym. So far, my wife and I are amazed at what a great workout you can have with the Body Solid and Precor machines. We both thought you had to go to a gym to achieve these kind of results. With your suggestions, we will have our investment back in a couple of years and the equipment will probably outlive us! Once again, I appreciate the time you spent with me and you can be sure Total Fitness Systems will come highly recommended.
Quote 6As you probably recall, I recently purchased a treadmill and had some minor problems. I want to commend both you and your staff on the prompt and courteous attention that you showed towards me in handling these problems. I can assure you that the problem was corrected in a most efficient and timely fashion. Your professional handling of my situation should reassure anyone from out of state who plans to purchase equipment from you that any problems will be handled by your well trained staff. I feel it was a pleasure doing business with you.
Quote 7The salesperson was very helpful and knowledgeable about what would fit my personal needs. The quality and pricing was top notch. I love my elliptical!
Quote 8Thank you for making my buying experience one to remember!
Quote 9Total Fitness Equipment is where I go for exercise equipment. The quality of the products, the advice, the personal care and service has always been excellent.
Quote 10You and your staff have pulled me out of many a jam and I can always count on excellent service.
Quote 11I appreciate the time you spent with me and you can be sure Total Fitness Equipment will come highly recommended.