"I
would like to take this opportunity to thank
Jon Valles and the entire Total Fitness organization.
Recently I purchased a Pacific Fitness Catalina
System from Total Fitness for use as a home
gym. I found the experience
to be one of complete customer satisfaction
from the point of sale, to the installation,
and yes, even a follow up thank you note. In
today's business world such treatment rarely
exhibited in a total package Thank you for making
my buying experience one to remember, and customer
satisfaction is something I recognize and appreciate."
"I
just wanted to drop you a quick note to thank
you for your professionalism in handling the
repair of my. Precor 8.7 sp. You
went above and beyond the written limits of
the warranty as did Precor and I think this
is very important for your long term success
in the market place in which you operate. I will, without hesitation,
refer potential customers your way should the
opportunity arise. If you have a chance please
extend my thanks to Precor."
"As
you probably recall, I recently purchased a
treadmill and had some minor problems. I want
to commend both you and your staff on the prompt
and courteous attention that you showed towards
me in handling these problems. I can assure
you that the problem was corrected in a most
efficient and timely fashion. Your
professional handling of my situation should
reassure anyone from out of state who plans
to purchase equipment from you that any problems
will be handled by your well trained staff. I feel it was
a pleasure doing business with you."
"I
just wanted to write you a note and tell you
what a pleasure it was doing business with you
and Total Fitness Systems. Your guidance helped
me select a terrific system for a home gym. So far, my wife and I are
amazed at what a great workout you can have
with the Body Solid and Precor machines. We
both thought you had to go to a gym to achieve
these kind of results. With your suggestions,
we will have our investment back in a couple
of years and the equipment will probably outlive
us! Once
again, I appreciate the time you spent with
me and you can be sure Total Fitness Systems
will come highly recommended."
"Thank
you for the refund. Many
people do not realize that the caliber of a
business organization is shown not just in how
it acts when it sells you a product but in how
it responds to problems. Total Fitness Systems
has shown that it is a high caliber organization. Your response was prompt and
courteous, thank you very much."
"With
the opening of the Jacobs Fitness Center and
all the problem's that come with this type of
project, I don't know what I would have done
without your help. From picking out the equipment,
helping arrange the gym, an impossible time
schedule, and my budget, how could anyone ask
for more? Well Jon you know me, I always come
up with the impossible. When I called last week
and asked it you could get me nine more exercise
mats, I bet you thought you would get more than
two days notice for delivery. But like always
I didn't realize I needed them for our aerobic
class until I met with instructor two days before
it was to take place. Jon, you not only ordered
my mats for delivery on Thursday, but you let
me borrow some until mine arrived. You and your
staff have pulled me out of many a jam and I
can always count on excellent service. Thanks for your help in getting the Jacobs Fitness
Center to become a reality and I know we will
be doing lots more business."
